Terms & Conditions

1. Who we are

BAJA Life Society ("we," "us") is a wellness and luxury grooming studio in Montgomery County, Texas offering consultations by appointment, jewelry styling through The Carat Club, and Level-up Sessions. By booking, requesting a quote, or using this website you agree to these terms.

2. Appointments

Studio services are by appointment only and are confirmed by us in writing (text or email). Please give at least 24 hours' notice to cancel or move an appointment. We may decline or end a service at our discretion, including for late arrival, and we may ask for a deposit on longer appointments. Clients under 18 need a parent or guardian present.

3. Jewelry styling (The Carat Club)

The Carat Club is a styling and personal-shopping service. What you pay us for is time and expertise: a consultation fee at the price quoted before you book, and a finder's fee, agreed in writing, when you choose a piece we found for you. Consultation and finder's fees are earned when the consultation is delivered or the piece is chosen, and are not refunded because a purchase falls through afterward.

The piece itself is bought by you, from the seller, on the seller's terms. Its grading, authenticity and delivery are the seller's to stand behind; we pass along what the seller tells us in writing and cannot guarantee it beyond that. If you ask us to place a purchase on your behalf, the funds for that purchase are settled by bank transfer or Zelle against a written quote, never by card, and the purchase is a special order: non-refundable and non-cancellable once placed, because it was bought for you.

4. The shop

Items on the shop page are sold by BAJA Life Society. Every item listed is one we have confirmed we bought from the brand or an authorized seller, and we keep the receipt. Sending a request from the shop is not a purchase: we confirm stock, the price and shipping with you in writing, and nothing is charged until you approve that confirmation. Prices, sizes and availability can change until then; once you approve, the confirmed price holds.

Pre-owned and open-box items are described as such and sold in the condition shown. Please look over your item when it arrives and tell us within 3 days if it is not what was described; otherwise sales are final. Fragrance that has been opened or sprayed, footwear that has been worn outside, and other accessories or wearables cannot be returned. Shipping is quoted with your confirmation, and delivery dates are the carrier's.

5. Level-up Sessions

Sessions are 30 minutes, prepaid at the price shown on the site, and rescheduled with 24 hours' notice. A missed session without notice is forfeited. A session is a consultation and a plan; anything you decide to order afterward is quoted separately under section 3 or 4.

6. Payment

Payment methods are confirmed with each quote. Prices are in U.S. dollars and may change without notice until you have approved a quote, at which point the quoted price holds. All completed services are final.

7. Text messages

If you check the box on our request form, you agree that BAJA Life Society may send you text messages about your request or appointment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent is not a condition of purchase. See our Privacy Policy for how your number is handled.

8. Website content

Everything on this site, including the BAJA Life Society name and butterfly mark, belongs to us or is used with permission. Please don't copy it. Product names and brands mentioned in a consultation belong to their respective owners.

9. Limitation of liability

Services are provided as described in your confirmation or quote and otherwise without warranty. To the fullest extent the law allows, our total liability for any claim is limited to the amount you paid us for the service or item in question, and we are not liable for indirect or consequential losses. Any claim must be brought within one year of the event it relates to. We are not responsible for delays caused by events outside our reasonable control.

10. Indemnification

You agree to hold BAJA Life Society harmless from claims arising out of your misuse of a service or item, or your breach of these terms.

11. Disputes

These terms are governed by Texas law. Any dispute that cannot be settled by talking it through is resolved by binding individual arbitration in Montgomery County, Texas, and both sides waive a jury trial and any class action. Each side pays its own costs unless the arbitrator finds a claim was brought without a reasonable basis.

12. Changes

We may update these terms; the date at the top tells you when. Continued use of the site or our services after a change means you accept it. If any part of these terms is found unenforceable, the rest stands.

13. Contact

Questions about these terms go through the request form on the home page.